Frequently Asked Questions (FAQ)
TERMS & CONDITIONS
Approval & Cancellation: All bookings are subject to company verification. We reserve the right to reject or cancel any booking without prior notice if documents are incomplete, unverified, or suspicious.
Drivers must hold a valid, active driving license at all times during the rental period.
Only registered drivers approved by the company are allowed to drive the vehicle. If an accident occurs while an unauthorized person is driving, the insurance coverage becomes void, and the customer will be 100% liable for all costs.
If you need to extend your rental, you must notify us at least 2 hours before your scheduled return time. Unauthorized late returns will incur extra charges calculated based on the vehicle’s specific model rates and package, or a minimum penalty determined by management. Delays exceeding a specific timeframe will automatically be charged as a full new day's rental.
The vehicle must be returned in a clean condition. We reserve the right to charge the full cost of professional cleaning, interior detailing, or restoration if the vehicle is returned excessively dirty, stained, has a smoking/vape smell, missing accessories, or shows signs of misuse.
The vehicle must be returned with the same fuel level as received. Any fuel shortage will be charged based on current market fuel prices to top up the tank, plus an administrative and refueling service fee depending on the vehicle model.
Prohibited Activities: The vehicle must not be used for any illegal activities, racing, speed testing, sub-rental/sub-leasing, carrying prohibited items, or reckless driving.
The customer is fully responsible for all traffic summonses, parking compounds, toll charges, towing fees, or legal claims incurred during the rental period.
You must immediately inform the company in the event of an accident, breakdown, police case, vehicle seizure, or damage.
Customer Responsibility: The customer is fully responsible for all damages caused by negligence, misuse, drunk driving, or violation of agreement terms. Minor damages or lost accessories are the sole financial responsibility of the customer.
If the vehicle is grounded in a workshop due to damage caused by the customer, the company reserves the right to claim Loss of Use charges. This is calculated at the standard daily rental rate of that specific vehicle model for every day the vehicle is undergoing repair, regardless of any weekly/monthly discount package previously given.
The company shall not be held liable for any personal loss, injury, loss of life, or damage/loss of personal property left inside the vehicle.
All payments must be made according to the agreed schedule. Late payments may result in penalty charges, suspension of service, remote GPS/system lock (immobilization), vehicle repossession without prior notice, or legal action. We also reserve the right to blacklist customers with overdue balances.
All vehicles are equipped with a GPS tracking/security system for safety, asset recovery, and to detect unauthorized vehicle use.
CANCELLATION & REFUND POLICY
Non-Refundable Policy: Booking payments and deposits are non-refundable once the booking is confirmed, unless specifically approved by company management.
Refund requests due to customer cancellations, failure to show up (No-Show), incomplete documents, or a change of mind are not guaranteed.
If you return the vehicle earlier than your scheduled drop-off date, no refunds or credits will be issued for the unused days or remaining duration of your package.
Refund Timeline: Security deposit refunds are processed within 7 to 30 working days, depending on the payment method and bank clearing times. This period allows us to verify outstanding traffic summonses or hidden vehicle damages.
The company reserves the right to deduct any outstanding charges, damages, penalties, tolls, summonses, or administrative fees directly from the deposit before issuing the balance refund.
Vehicle Availability: If the selected vehicle becomes unavailable due to unforeseen circumstances (e.g., accident by a previous customer or sudden mechanical issues), the company may replace it with another suitable vehicle or provide a partial/full refund at our sole discretion.
PRIVACY POLICY
We collect customer information—including your full name, IC/Passport number, driving license copy, phone number, residential address, and payment details—strictly for rental verification and operational security.
Your personal information may be shared with government authorities, insurance companies, enforcement agencies, financial institutions, or legal representatives when required by law or for investigation purposes (such as accident claims, theft, or traffic offences).
We reserve the right to use customer records for security background checks, blacklist registries, debt recovery, and fraud prevention.
Communication & Data Requests: By using our services, you agree that the company may contact you regarding booking updates, payment reminders, operational notices, or promotional offers. For any data privacy inquiries or correction requests, please email us at karbooksd@gmail.com or kcatrade996@gmail.com.
IMPORTANT NOTICE
All specific penalty rates, fees, and charges mentioned in the policies above are subject to the specific vehicle model, rental package, and current company tariff rates as stated in your final Rental Agreement / Invoice.